Terms and Conditions

Introduction and License

These Terms and Conditions govern the use of the online casino platform “Clubhouse,” operated by DAMA N.V. under the Curacao license No. 8048/JAZ2020-13. By accessing and using the Clubhouse platform, you agree to comply with these Terms and Conditions in their entirety. Clubhouse provides a secure gaming environment protected by SSL encryption, ensuring the confidentiality and integrity of user data. All games available on the platform are independently audited for fairness to promote a responsible gaming experience. The scope of services includes real-money gambling games, bonuses, promotions, and account-based gameplay, all in accordance with applicable laws and regulations.

Eligibility

To participate in the services offered by Clubhouse, users must be at least 18 years of age. It is the user’s responsibility to ensure that they comply with the legal age requirements applicable in their jurisdiction. Clubhouse reserves the right to restrict access to users in certain regions where online gambling may be prohibited or restricted by law. Users from jurisdictions where online gambling is illegal are not permitted to use the platform.

Account Rules

Users are permitted to maintain only one account per individual. Upon registration, users must complete KYC (Know Your Customer) verification to confirm their identity. This includes providing valid identification documents and proof of address as required by applicable laws. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Any misuse of accounts, including sharing account details or engaging in fraudulent activities, may result in account suspension or termination.

Deposits and Withdrawals

All transactions made on the Clubhouse platform must comply with established payment rules. Users must ensure that they are using legitimate payment methods and that transactions are conducted in accordance with AML (Anti-Money Laundering) compliance obligations. Users are required to complete necessary verification steps before making withdrawals. Generally, withdrawals will be processed within a reasonable timeframe, typically within 48 hours, pending verification checks. Clubhouse reserves the right to delay or refuse withdrawals in cases of suspected fraudulent activity or non-compliance with these Terms and Conditions.

Prohibited Activities

Clubhouse strictly prohibits any form of cheating, fraud, or manipulation of gameplay. This includes, but is not limited to, bonus abuse, the use of bots, and the exploitation of system errors. Engaging in any unauthorized activities may result in immediate account suspension, forfeiture of winnings, and potential legal action. Users are expected to adhere to fair play principles and maintain the integrity of the gaming environment.

Limitation of Liability and Termination

Clubhouse reserves the right to suspend, restrict, or permanently close user accounts in cases of violations of these Terms and Conditions, non-compliance with regulatory requirements, or suspicious activity. Users acknowledge that Clubhouse shall not be liable for any losses incurred as a result of account suspension or closure. In the event of any disputes, users are encouraged to contact customer support for resolution. Clubhouse will make reasonable efforts to address issues raised by users but is not liable for any indirect or consequential losses.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by Clubhouse are subject to specific terms and conditions, which will be outlined in promotional materials. Users must adhere to wagering requirements and other conditions associated with bonuses. Clubhouse reserves the right to modify or cancel promotions at any time without prior notice. Users should regularly review the terms associated with bonuses to ensure compliance.

Fair Play and Game Integrity Rules

Clubhouse is committed to maintaining a fair and transparent gaming environment. All games are tested for fairness, and users are encouraged to report any irregularities. Any attempt to manipulate or exploit games will result in account suspension, and winnings may be forfeited. Users are expected to engage in fair play and respect the integrity of the platform.

Fraud Prevention and Security Monitoring

Clubhouse employs advanced security measures and monitoring systems to detect and prevent fraudulent activities. Users’ accounts may be subject to regular security checks, and any suspicious transactions may trigger additional verification requirements. Users are encouraged to report any unauthorized access to their accounts immediately.

Dispute Resolution and Complaint Handling Process

In the event of any disputes, users should first contact customer support to seek resolution. Clubhouse will make every effort to resolve issues amicably and in a timely manner. If a dispute cannot be resolved through customer support, users may escalate the matter to an independent mediator or appropriate regulatory authority. All users are encouraged to maintain records of their communications with Clubhouse for reference.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Australia. Users agree to submit to the jurisdiction of these courts for the resolution of any disputes.

Responsible Gambling Measures and User Protection Tools

Clubhouse is committed to promoting responsible gambling practices. Users are encouraged to set limits on their deposits, losses, and gaming time. The platform provides various tools to assist users in managing their gambling activities, including self-exclusion options and access to support resources. Users who feel they may have a gambling problem are urged to seek help from professional organizations dedicated to gambling addiction prevention.

Conclusion

By using the Clubhouse platform, users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions. Clubhouse reserves the right to amend these Terms at any time, and it is the user’s responsibility to review them regularly. Continued use of the platform following any changes constitutes acceptance of the revised Terms and Conditions.